Connection issue: I can't find / see / connect / reconnect my ring in the app
In some cases, you may experience ring disconnection issues.
In the case that you already connected at least once to your ring:
Click on your ring's button (Circular Pro), put your ring on the charger (Circular Slim). If it does not vibrate, put your ring on the charger and read this article. If it does vibrate please follow the next step.
Go into My ring or Setup > Manage my ring, please check that the ring is activated. If not please, click on the "Activate" button. If you can't reconnect after that please follow the next step.
Kill the Circular app (swiped from background running app). Deactivate and reactivate your Bluetooth. Try again to connect to your ring.
Restart your phone and try again to connect to your ring. If you can't reconnect after that please follow the next step.
Go into My ring > Manage my ring > click on the red cross to unpair the ring from your app. Please note that you need a stable internet connection to unpair with your Circular Ring.
Kill the app (swiped from background running app).
Then go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart the app and go to "My Ring". Follow all the instructions on the pop up after clicking on Set up new ring. Please note that you need a stable internet connection to pair with your Circular Ring.
Place your ring on the charger and setup a new ring.
If you can't reconnect after that please follow the next step.
Please operate a factory reset, put your ring on the charger, restart your phone and restart steps 5. If you can't reconnect after that please follow the next step.
If you still cannot connect to your ring please contact the support at support@circular.xyz or through the website's chat.
In the case that you are trying to connect to your ring for the first time.
Click on your ring's button (Circular Pro), put your ring on the charger (Circular Slim). If it does not vibrate, put your ring on the charger and read this article. If it does vibrate please follow the next step.
If you get an error pop up that shows an SNU number after trying to setup, please contact the support at support@circular.xyz or through the website's chat and share the error message. If you can't reconnect after that please follow the next step.
Kill the app (swiped from background running app).
Then go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart the app and go to "My Ring". Follow all the instructions on the pop up after clicking on Set up new ring. Please note that you need a stable internet connection to pair with your Circular Ring.
Place your ring on the charger and setup a new ring.
If you can't reconnect after that please follow the next step.4. Restart your phone and perform steps 3 again. If you can't reconnect after that please follow the next step.
Please operate a factory reset, put your ring on the charger, restart your phone and restart steps 4. If you can't reconnect after that please follow the next step.
If you still cannot connect to your ring please contact the support at support@circular.xyz or through the website's chat.
In the case that you already connected at least once to your ring:
Click on your ring's button (Circular Pro), put your ring on the charger (Circular Slim). If it does not vibrate, put your ring on the charger and read this article. If it does vibrate please follow the next step.
Go into My ring or Setup > Manage my ring, please check that the ring is activated. If not please, click on the "Activate" button. If you can't reconnect after that please follow the next step.
Kill the Circular app (swiped from background running app). Deactivate and reactivate your Bluetooth. Try again to connect to your ring.
Restart your phone and try again to connect to your ring. If you can't reconnect after that please follow the next step.
Go into My ring > Manage my ring > click on the red cross to unpair the ring from your app. Please note that you need a stable internet connection to unpair with your Circular Ring.
Kill the app (swiped from background running app).
Then go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart the app and go to "My Ring". Follow all the instructions on the pop up after clicking on Set up new ring. Please note that you need a stable internet connection to pair with your Circular Ring.
Place your ring on the charger and setup a new ring.
If you can't reconnect after that please follow the next step.
Please operate a factory reset, put your ring on the charger, restart your phone and restart steps 5. If you can't reconnect after that please follow the next step.
If you still cannot connect to your ring please contact the support at support@circular.xyz or through the website's chat.
In the case that you are trying to connect to your ring for the first time.
Click on your ring's button (Circular Pro), put your ring on the charger (Circular Slim). If it does not vibrate, put your ring on the charger and read this article. If it does vibrate please follow the next step.
If you get an error pop up that shows an SNU number after trying to setup, please contact the support at support@circular.xyz or through the website's chat and share the error message. If you can't reconnect after that please follow the next step.
Kill the app (swiped from background running app).
Then go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart the app and go to "My Ring". Follow all the instructions on the pop up after clicking on Set up new ring. Please note that you need a stable internet connection to pair with your Circular Ring.
Place your ring on the charger and setup a new ring.
If you can't reconnect after that please follow the next step.4. Restart your phone and perform steps 3 again. If you can't reconnect after that please follow the next step.
Please operate a factory reset, put your ring on the charger, restart your phone and restart steps 4. If you can't reconnect after that please follow the next step.
If you still cannot connect to your ring please contact the support at support@circular.xyz or through the website's chat.
Updated on: 02/04/2024
Thank you!