My app crashes after opening - What should I do?
If the Circular app crashes immediately after opening, here are the steps you should take to resolve the issue quickly.
Since the app crashes instantly, there is no time to extract logs — reinstalling is the only practical solution.
Clear the App Cache (Android only)
On Android, clearing the cache often resolves startup crashes.
Go to:
Settings → Apps → Circular → Storage → Clear Cache
If the issue persists, proceed to the next step.
Uninstall and Reinstall the App
The fastest and most effective fix is to:
- Uninstall the Circular app
- Restart your phone (recommended)
- Reinstall the app from the App Store or Google Play
Contact Support If the Issue Continues
If the app still crashes after reinstalling:
👉 Please contact our support team:** https://www.circular.xyz/contact-us
Be sure to include:
- Your phone model
- Your operating system version (iOS or Android)
Please check whether the crash happens in different connectivity conditions.
- Try disabling Bluetooth entirely on your phone before opening the app and keep it deactivated.
- Try again with your phone in airplane mode (with no internet connection).
Let us know whether the app still crashes in these situations. This information helps us understand whether the issue is related to Bluetooth, network connectivity, or something else, and it greatly improves our ability to diagnose the problem.
This information helps us identify the cause and work on a fix for your phone.
Updated on: 24/11/2025
Thank you!