App | Help Circular

Can Circular ring sync with Apple Health or Google Fit?
For the moment it is not possible to synchronize your Circular ring with an external application. However we are working on it and it will be a feature that will be added later through a future update of the app.Very popular
Do I need to run the Circular app all the time?
The ring has a built-in memory of 10 days which means that if your phone or your app is not available, it can collect and store your biometrics for up to 10 days. Past this time without synchronization with your smartphone, the data storage will happen as a First In First Out pattern, which means that the new days of data will overwrite the oldest ones. To summarize, you have to connect to the ring and launch a synchronization every 8 days to avoid losing data.Very popular
Do I have to pay to get access to the Circular app?
No, it will always remain free with the purchase of a Circular ring. The only cost if the one time fee of the ring itself.Very popular
What is the calibration period?
When you create your account, you enter into a 14 day calibration period where Kira your personal assistant will learn about you. During the 4 first days, you'll have limited data into your sleep and activity circles. This period is helpful for you to learn about the metrics and the app. Kira will also ask questions about your lifestyle and will correlate the data with your metrics to build references and define your chronotype. This will help to give accurate recommendations after the calibratiFew readers
I changed my phone, will I be able to get my data back?
Yes, your data is stored on your dedicated account. So you can find your data on any phone as long as you log in to the same account. You can also connect to the same account on different smart phone at the same time. However your ring can connect to one smart phone at the same time.Few readers
I can't find / see / connect / reconnect my ring in the app.
In different scenarios, the ring disconnects. If that's the case, the ring can sometimes lose the bluetooth connection with your phone. If you can't find your ring through the app or if you don't see your ring in the "Set up new ring" list, please try to connect your ring after each of these steps: Please disconnect your phone from other bluetooth devices Activate the airplane mode and disable your bluetooth and gelocalization of your smart phone then reactivate them Kill yourFew readers
Does Circular ring sync for time zone changes?
Yes the app will adapt to your time zone change. However it's possible that the same day your timezone changed may have some inconsistencies.Few readers
I deleted the app, will I get back my data when I reinstall it?
Yes, your data is stored on your dedicated account. So you can find your data on any phone as long as you log in to the same account. You can also connect to the same account on different smart phone at the same time. However your ring can connect to one phone at the same time.Few readers
How much data can I store?
The ring has a built-in memory of 10 days which means that if your phone or your app is not available, it can collect and store your biometrics for up to 10 days. Past this time without synchronization with your smartphone, the data storage will happen as a First In First Out pattern, which means that the new days of data will overwrite the oldest ones. To summarize, you have to connect to the ring and launch a synchronization every 8 days to avoid losing data.Few readers
Why are my data incomplete in the app?
When you create your account, you enter into a 14 day calibration period where Kira your personal assistant will learn about you. During the 4 first days, you'll have limited data into your sleep and activity circles. Basically everything that need references and baselines which are derived from long term averages will have to be built.Few readers
I don't find my ring anymore in the App
It is possible that your ring has restarted for any reason. If that's the case, the ring can lose the bluetooth connection with your phone. Please go into manage my ring > click on the red cross to forget the ring from your app. Put your ring back on the charger and try to set it up again on the app as the very first time. You should see your ring reappear.Few readers
I can't synchronize my data or I don't see my sleep or activity data inside of the app
Please ensure that ring is connected to your app and that "Sleep mode" is not activated in your app otherwise you will not be able to synchronize the data of your ring with the app. To see the status of your app, please check if your sleep and activity circles are grayed out. If they are then you are in sleep mode. To disable the sleep mode, you can click on the sleep mode button in your quick access banner on your home page. You will find all the quick accesses available in the burger menu oFew readers