Q: Can Circular ring be compatible / synch with other external app like Apple Health or Google Fit?

<p>The Circular Ring is compatible with Apple HealthKit &amp; Google Fit. For the moment it is not possible to synchronize your Circular ring with any other external application. Samsung Health is a feature we are working on and will be available in 2024. It will be added through a future app update.</p>

Question 1

Can Circular ring be compatible / synch with other external app like Apple Health or Google Fit?

Accepted Answer

The Circular Ring is compatible with Apple HealthKit & Google Fit. For the moment it is not possible to synchronize your Circular ring with any other external application. Samsung Health is a feature we are working on and will be available in 2024. It will be added through a future app update.

Question 2

Is the Circular Ring waterproof?

Accepted Answer

|| Circular Slim

The Circular Slim is waterproof and is IP68 grade. The ring can be immersed in 5 meters of water for a maximum of 30 minutes. It is not recommended for use in salted water.

|| Circular Pro

The Circular Pro ring is water resistant if you received it during and after April 2023.

It's suitable for light water exposure like rain, washing your hands or showering. Do not put the ring under water for prolonged time (bath, sea, hammam).

Question 3

How to wear your Circular Ring?

Accepted Answer

Please read the Circular user guide: https://www.circular.xyz/user-guide

You can wear Circular on any finger. It is best to wear Circular on the fingers of your non-dominant hand. Eg: If you are right-handed, wear it on your left hand. The three middle fingers give the most accurate readings.

‍ The flat part of the ring should be towards the palmar side of your hand and the button of the ring should be accessible with your thumb. ‍ Finger size can vary through the day, your fingers may swell in the morning or evening.

Question 4

How can I contact the Customer Service?

Accepted Answer

Email: support@circular.xyz Website's chat: https://www.circular.xyz/

You can chat live by pressing the button at the bottom right of each page. The average response time is 24 hour. You can also ask general question to our digital assistant Kira.

Question 5

How to know my Circular Ring size?

Accepted Answer

Please read the sizing page: https://www.circular.xyz/sizing

You have the option to receive a sizing kit before delivery to confirm your size. It costs $5. You can get one here.

Here is the free Circular sizing guide to be 2D printed: https://www.dropbox.com/sh/a1mscxdry5f6zbl/AAD2qNPribesMqP2vFqs2F9Aa?dl=0

Here is the free Circular rings to be printed 3D printed: https://www.dropbox.com/home/Circular%20-%203D%20Printing%20Sizing%20Rings

|| The ring comes in 8 different sizes from US 6 to US 13. One of them should fit. We don't do half sizes.

|| The Circular ring sizes fit the standard ring sizes. If you already know your ring size, Circular sizes will be the same. You can also go to any jeweler to ask for your US equivalent size.

|| If the size does not fit when you receive your ring you'll have 14 days upon delivery to change it for free (except shipping) if your ring is unworn and intact.

||| The sizing rings are made of plastic and may be sharper on the edge and on the charging pins compared to the real ring.

Here are some wearing recommendations: You can wear Circular on any finger. It has to fit comfortably. If you're between sizes, we usually recommend choosing the smaller size that fits. If you have big knuckles, choose the smallest size that slides over your knuckle. It’s better tight than loose.

It is best to wear Circular on the fingers of your non-dominant hand. Eg: If you are right-handed, wear it on yo

Question 6

Do you ship internationally? Where do you ship from?

Accepted Answer

The ring will be shipped worldwide, except for countries that have economic embargo restrictions.

All shipments will be made from France, European Union, so if you are in the European Union you will not have to pay any additional customs fees. If you are outside of the EU, it is your responsibility to find out what your local customs practices are, this is out of our control.

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