My data synchronization gets stuck at 0% or any other %percentage, and/or the app closes / crashes during the sync

• Make sure your phone is not in Power Saving Mode, which can limit Bluetooth functionality.

• Try again by killing the app (swipe up from the background running apps) and restarting it.

• If not working, go to My Ring > Factory reset to delete corrupted data from the ring. Please note that after a factory reset, you will need to set up your ring again on the charger.

If that didn't solve it:

• Go to My Ring > Manage my devices > Tap the red ❌ > Delete the ring from your phone’s Bluetooth list.

• Then, reconnect the ring by setting it up as a new device in the app. Make sure to accept the pairing request pop-up.

Updated on: 17/10/2025