My Sport Session Is Stuck on Syncing Page

f you have finished a workout but the app is hanging on the Syncing screen (e.g., it is stuck at a specific percentage or simply won't finish), follow these steps to restore functionality to your app and ring.

⚠️ Note: Following these steps will result in the loss of the data from your current sport session but will unlock the situation.

Step 1: Exit the Sync Screen

Since the sync is frozen, you must manually navigate away from the sync in progress screen to go back to the home page:

• Android Users: Tap the Back button from your navigation bar
• iOS Users: Swipe left from the edge of the screen to return to the previous menu.

Step 2: Factory Reset the Ring

To clear the glitched session, you need to reset the connection:

1. From the App Home screen, tap on My Ring.
2. Select the option for Factory Reset.
3. Wait for the process to complete, and you ring to reconnect.

Step 3: Manage the Stuck Session

Once the ring has been reset and re-paired:

1. Navigate back to the Sport Session section.
2. You will now be able to interact with the "stuck" session.
3. Choose to either Save (if any data was recovered) or Delete the session to clear your dashboard.

Updated on: 06/02/2026