Connection issue: I can't find / see / connect / reconnect my Circular Ring in the app.
In some cases, you may experience ring disconnection issues.
In the case that you already connected at least once to your ring:
Place your ring on the charger and make sure it has been charged for at least 30 min. Check that your phone's GPS localization & Bluetooth is activated. And check in your phone settings that all app permisssions are allowed for your Circular app.
Keep your ring on the charger, go into My ring or Setup > Manage my ring, please check that the ring is marked as "Paired to your account" and activated. If not please, click on the "Activate" button and wait for 10 seconds. Or click on Set up a new ring and follow instructions to connect. If you can't reconnect after that please follow the next step.
Keep your ring on the charger, Restart your phone and try again step 2. If you can't reconnect after that please follow the next step.
Keep your ring on the charger, Kill the Circular app (swiped from background running app). Turn off your Bluetooth (for at least 15 seconds) and then reactivate your Bluetooth. Download the NRF Connect app for iOS or Android. Try to scan your ring inside the NRF connect app. If you see your ring in the scan (MAC address should match Circular_XXYYZZAABB format), you can kill the NRF Connect app and try again to connect to your ring in the Circular App. If you can't reconnect after that please follow the next step.
Keep your ring on the charger,
Go into My ring > Manage my ring > click on the red cross to unpair the ring from your app. Please note that you need a stable internet connection to unpair with your Circular Ring.
Kill the app (swiped from background running app).
Then go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart your phone, then restart the app and go to "My Ring". Click on Set up new ring and follow instructions to connect to your ring. Please note that you need a stable internet connection to pair with your Circular Ring.
If you can't reconnect after that please follow the next step.
Keep your ring on the charger, please operate a factory reset of your ring, restart your phone and restart steps 5. If you can't reconnect after that please let the support know at support@circular.xyz or through the website's chat.
In the case that you are trying to connect to your ring for the first time.
Place your ring on the charger and make sure it has been charged for at least 30 min. Check that your phone's GPS localization & Bluetooth is activated. And check in your phone settings that all app permisssions are allowed for your Circular app.
If you get an error pop up that shows an SNU number after trying to setup, please contact the support at support@circular.xyz or through the website's chat and share the error message. If you can't reconnect after that please follow the next step.
Place your ring on the charger and make sure it has been charged for at least 30 min.
Go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart your phone.
Place your ring on the charger and setup a new ring (Follow all the instructions). Please note that you need a stable internet connection to pair with your Circular Ring.
Please operate a factory reset, put your ring on the charger, restart your phone and restart steps 4. If you can't reconnect after that please follow the next step.
If you still cannot connect to your ring please let the support know at support@circular.xyz or through the website's chat.
In the case that you already connected at least once to your ring:
Place your ring on the charger and make sure it has been charged for at least 30 min. Check that your phone's GPS localization & Bluetooth is activated. And check in your phone settings that all app permisssions are allowed for your Circular app.
Keep your ring on the charger, go into My ring or Setup > Manage my ring, please check that the ring is marked as "Paired to your account" and activated. If not please, click on the "Activate" button and wait for 10 seconds. Or click on Set up a new ring and follow instructions to connect. If you can't reconnect after that please follow the next step.
Keep your ring on the charger, Restart your phone and try again step 2. If you can't reconnect after that please follow the next step.
Keep your ring on the charger, Kill the Circular app (swiped from background running app). Turn off your Bluetooth (for at least 15 seconds) and then reactivate your Bluetooth. Download the NRF Connect app for iOS or Android. Try to scan your ring inside the NRF connect app. If you see your ring in the scan (MAC address should match Circular_XXYYZZAABB format), you can kill the NRF Connect app and try again to connect to your ring in the Circular App. If you can't reconnect after that please follow the next step.
Keep your ring on the charger,
Go into My ring > Manage my ring > click on the red cross to unpair the ring from your app. Please note that you need a stable internet connection to unpair with your Circular Ring.
Kill the app (swiped from background running app).
Then go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart your phone, then restart the app and go to "My Ring". Click on Set up new ring and follow instructions to connect to your ring. Please note that you need a stable internet connection to pair with your Circular Ring.
If you can't reconnect after that please follow the next step.
Keep your ring on the charger, please operate a factory reset of your ring, restart your phone and restart steps 5. If you can't reconnect after that please let the support know at support@circular.xyz or through the website's chat.
In the case that you are trying to connect to your ring for the first time.
Place your ring on the charger and make sure it has been charged for at least 30 min. Check that your phone's GPS localization & Bluetooth is activated. And check in your phone settings that all app permisssions are allowed for your Circular app.
If you get an error pop up that shows an SNU number after trying to setup, please contact the support at support@circular.xyz or through the website's chat and share the error message. If you can't reconnect after that please follow the next step.
Place your ring on the charger and make sure it has been charged for at least 30 min.
Go into your phone's bluetooth settings > check if your ring in the list of asociated devices. If it is, please delete / unpair the ring from your phone's Bluetooth associated devices.
Restart your phone.
Place your ring on the charger and setup a new ring (Follow all the instructions). Please note that you need a stable internet connection to pair with your Circular Ring.
Please operate a factory reset, put your ring on the charger, restart your phone and restart steps 4. If you can't reconnect after that please follow the next step.
If you still cannot connect to your ring please let the support know at support@circular.xyz or through the website's chat.
Updated on: 01/08/2024
Thank you!