My Circular Ring is not working anymore / dead
If your ring is not working properly anymore, we are sorry for the inconvenience and we will assist.
Since the ring has multiple functions, it may be possible that a particular function no longer works. For example, the battery, the vibration motor, the PPG led or the charging functions may be one of the default. Please try to list the issues when you contact us as well as the last actions you performed before it stopped working.
If the led of your charger does not blink anymore, then the charger may need to be changed.
If you can't see or reconnect to your Circular ring from the Circular app please refer to this.
Your ring is considered as not working at all when both conditions are met:
1) the ring does not vibrate when you press the button (Circular Pro) or tap on the ring (Circular Slim) while it has been charged for more than 1 hour.
2) you can't connect to your ring while it is not on the charger.
If you are in both condition, please place your ring on the charger, wait until the LED on the charger blinks for at least 20 seconds. Once this is done, let your ring charge for 45 minutes. After 45 minutes, press the button to make it vibrate (Circular Pro) or tap on it (Circular Slim) & try to connect to it.
Repeat the test the next day.
If it still doesn't work then please contact us on our website's chat or support@circular.xyz. You'll need to provide the serial number of the non working ring that you can find on the QR code label on the side of the respective ring's packaging. In the first instance, the technical team will remotely analyze the logs of your ring. They will either find a solution or state that the ring is indeed not working properly. If the warranty is eligible then we will do a replacement at no charge. If the warranty is not eligible, then we will offer you a replacement at a lower cost.
Since the ring has multiple functions, it may be possible that a particular function no longer works. For example, the battery, the vibration motor, the PPG led or the charging functions may be one of the default. Please try to list the issues when you contact us as well as the last actions you performed before it stopped working.
If the led of your charger does not blink anymore, then the charger may need to be changed.
If you can't see or reconnect to your Circular ring from the Circular app please refer to this.
Your ring is considered as not working at all when both conditions are met:
1) the ring does not vibrate when you press the button (Circular Pro) or tap on the ring (Circular Slim) while it has been charged for more than 1 hour.
2) you can't connect to your ring while it is not on the charger.
If you are in both condition, please place your ring on the charger, wait until the LED on the charger blinks for at least 20 seconds. Once this is done, let your ring charge for 45 minutes. After 45 minutes, press the button to make it vibrate (Circular Pro) or tap on it (Circular Slim) & try to connect to it.
Repeat the test the next day.
If it still doesn't work then please contact us on our website's chat or support@circular.xyz. You'll need to provide the serial number of the non working ring that you can find on the QR code label on the side of the respective ring's packaging. In the first instance, the technical team will remotely analyze the logs of your ring. They will either find a solution or state that the ring is indeed not working properly. If the warranty is eligible then we will do a replacement at no charge. If the warranty is not eligible, then we will offer you a replacement at a lower cost.
Updated on: 18/11/2023
Thank you!