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How to wear your ring?
Please read the Circular user guide: https://www.circular.xyz/user-guide You can wear Circular on any finger except the thumb. It is best to wear Circular on the fingers of your non-dominant hand. Eg: If you are right-handed, wear it on your left hand. The three middle fingers give the most accurate readings. !(https://storage.crisp.chat/users/helpdesk/website/57187f8252da5400/circul1-08_nn46mp.png
How to know my ring size?
Please read the sizing page: https://www.circular.xyz/sizing Here is the Circular sizing guide to be 2D printed: https://www.dropbox.com/sh/a1mscxdry5f6zbl/AAD2qNPribesMqP2vFqs2F9Aa?dl=0 Here is the Circular rings to be printed 3D printed: https://www.dropbox.com/home/Circular%20-%203D%20Printing%20Sizing%20Rings The ring comes in 8 different sizes from US 6 to US 13. One of them should fit. We don't do half sizes. The Circular ring sizes fit the standard ring sizes. If you already know
What should I do if the ring gets stuck on my finger?
In case the ring gets stuck on your finger: 1. Push the bottom of your ring towards your finger, it should create a space above your finger, between your finger and your ring. Then pull the ring to tak it out while continuing to press towards your finger. Use cold water and soap or gel and slowly twist the ring to remove it. Hold your hand up above your heart until the blood pressure lowers and then try to remove your ring.
What are the wash & care instructions of the Circular ring?
In order to clean your ring, use a soft cloth or hand wash with mild soap and water. Keep the ring away from children. Do not leave the ring exposed to heat, such as in a vehicle under the sun. The changeable Outer-shells may get scratches against harder metal jewelry or other objects in close contact made of harder materials. Like with all rings made of metals, be careful when handling batteries when you are wearing the ring. If the electrodes of a battery are in contact with the ring, th
What does the warranty exclude?
Please read the full warranty and returns policy: https://www.circular.xyz/warranty-and-returns Except for the limited warranty for the Circular product set forth below, the Circular services are provided by Circular and its affiliates “as is.”Neither Circular nor its partners, suppliers, or affiliates make any representations or warranties of any kind, express or implied, as to the operation of the Circular services (including the Circular products), its contents, or any information made avai
Where are Circular's products manufactured?
The entire design, from conception to final manufactuing is done in France. Our development team are also in France.
How long does the Circular ring battery last?
Up to 4 days of battery life. It depends on the heart metrics acquisition mode and the vibration use. The Performance mode will allow for 2 days of battery. The Eco mode will allow up to 4 days of battery life.
Can I charge the ring on a computer?
Yes, you can. The Circular charger has a USB-C port which you can easily plug into a computer, power bank, phone or any device with a female USB-C port. If your computer does not have a USB-C port, our recommendation would be to get yourself a USB-A to USB-C connector. In the event that your computer is so thin that you have trouble charging your ring, you can also get yourself a Circular USB-C male to female cable in our shop.
I broke my charger, how can I order a new one?
Circular chargers work on all Circular ring sizes. You can only buy one from this page in our shop.
What should I do if my ring does not charge with the Circular charger?
To charge your Circular ring: Place the magnetic contact pins from your Circular ring on the charger’s pins, plug the charger dongle into a USB-C port on your computer or an adaptor on any plug. If charging works then the led of the charger should blink. Your ring is fully charged when the led stops blinking. Some pro tips for charging success: Try placing the ring on the charger first, then plugging in the USB port. If you do not see the LED come on, try lightly pressing the ring into
I have marks on my finger, what is this?
You may have yellow or brown marks on your finger where the charging pins of the ring lie. This is due to the use of gel and hot water that rubs off the gold color of the contact pins. These marks are non permanent and will disappear. It occasionnally happens and it is easily removed by washing your hands. However if you experience redness or skin irritation on your finger due to the ring or any Circular product, remove it immediately. If symptoms persist longer than 3 days of not using your C
Can I polish my ring?
You can polish your metalic outer-shell. But not the ring itself! We would be more than happy to see your work on the changeable shells, tag us on socials , we will surely make a shoutout ;)
My ring does not vibrate anymore / Alarm clock is not working
Your ring won't vibrate under 15% of battery. Please ensure that your ring as more than 15% battery when you want it to vibrate.
Can I reboot / reset the ring?
You have two ways of rebooting your ring. Soft resets are usually conducted in an attempt to fix malfunctioning connection. It contrasts with factory reset, which removes all user data stored inside of the ring, settings and returns the device to the same state it was in when it shipped from the factory. Soft reset: press the button for 10 seconds continuously. Factory reset: press the button for 20 seconds continuously. You will feel a vibration for each second pressed.
My ring does not record data or does not lose battery.
If you ring has near to 5% of battery, it will stop recording data to save power and not to be shut down. If your ring has reached 0% battery, please connect to your ring with the app. If you don't do it, your ring won't acquire data for the future.
What should I do if I want to stop wearing my ring for a bit ? Where should I put the ring?
You can place your ring in its original box. If you no longer have it, please store your ring in a temperate place protected from the sun, heat, cold, and humidity. In any case your ring automatically detects if you are wearing it or not and will not falsify your data if you are not wearing it.
Is the ring waterproof?
The ring is not waterproof, however it's water resistant. It's suitable for rain, hand washing and showering. Do not put the ring under water (bath, sea, sauna) for prolonged time (superior than 5 minutes).
I lose battery power very quickly / high battery loss
Please ensure calibrating your battery correctly by charging it fully up to 100% and for at least 45 minutes. If you don't do this, the battery will display false percentages. Please switch to eco mode if the performance mode consumes too much power for you. However, please note that the ring consumes less power between 40% and 0% than between 100 and 40%. To switch to eco mode, please login to your ring and click on My ring > data mode > éco.
I can't find / see / connect / reconnect my ring in the app
In different scenarios, the ring disconnects. If that's the case, the ring can sometimes lose the bluetooth connection with your phone. If you can't find your ring through the app or if you don't see your ring in the "Set up new ring" list, please try to connect your ring after each of these steps: Please disconnect your phone from other bluetooth devices Activate the airplane mode and disable your bluetooth and gelocalization of your smart phone then reactivate them Kill your
My ring vibrates alone unexpectedly or constantly
If you noticed that your ring is vibrating by itself while you do not have any particular alerts / alarm activated or when not pressing your ring's button, then please follow the steps below. Please check if the problem persists after each of the step. Go to Settings > Notifications and turn off all notifications including "High heart rate alert", "Low heart rate alert". For the heart rate alerts, make sure to click on them, turn them off and then press the "Done" button. Go into My Ring