My ring does not record data or does not lose battery.

If you ring has near to 5% of battery, it will stop recording data to save power and avoiding shutting down.

If your ring has reached 0% battery, please reconnect your ring to the app. If you don't do it, your ring won't acquire data for the future.

If your case does not correspond to these points, please contact the support at support@circular.xyz or website chat.

Updated on: 20/04/2023