What should I do if my ring does not charge with the Circular charger?
To charge your Circular ring, place the magnetic contact pins from your Circular ring on the charger’s pins, plug the charger dongle into a USB-C port on your computer or an adaptor on any plug.
The led of the charger should blink. Double check if the led blinks for more than 10 seconds. Your ring is fully charged when the led stops blinking.
WARNING It can happen that your charger's led is blinking while the ring does not charge because of a wrong contact (only one of the two pins is in contact with the charger). It's best to log into the app and look at the top right battery indicator. The charging indicator in the app is the only truth.
Some pro tips for charging success:
Place the ring on the charger first, then plug in the USB port. Check that the ring is well positioned on the charger. If you do not see the LED come on, try lightly moving the ring into the charger.
Taking the ring off the charger and then putting it back. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try flipping the ring 180 degrees (like spinning a penny, not rotating like a wheel) so the opposite charging contact connects. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try cleaning the contact pins of your charger and your ring using warm water and soap on a soft cloth. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try a different power source or other adapter/charger.
When charging a Circular device using a wall outlet, it is recommended that a premium brand AC adapter should be used. Some off-market adapters will prevent the ring from reaching a fully charged state.
Charge your ring at room temperature. Avoid charging in your cold car, garage, or a room that is too hot.
If you tried all the previous steps and think that you need a replacement of your charger, please contact the support at support@circular.xyz or through the website's chat.
If your Circular Ring still don't charge after the previous steps, please read this article.
The led of the charger should blink. Double check if the led blinks for more than 10 seconds. Your ring is fully charged when the led stops blinking.
WARNING It can happen that your charger's led is blinking while the ring does not charge because of a wrong contact (only one of the two pins is in contact with the charger). It's best to log into the app and look at the top right battery indicator. The charging indicator in the app is the only truth.
Some pro tips for charging success:
Place the ring on the charger first, then plug in the USB port. Check that the ring is well positioned on the charger. If you do not see the LED come on, try lightly moving the ring into the charger.
Taking the ring off the charger and then putting it back. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try flipping the ring 180 degrees (like spinning a penny, not rotating like a wheel) so the opposite charging contact connects. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try cleaning the contact pins of your charger and your ring using warm water and soap on a soft cloth. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try a different power source or other adapter/charger.
When charging a Circular device using a wall outlet, it is recommended that a premium brand AC adapter should be used. Some off-market adapters will prevent the ring from reaching a fully charged state.
Charge your ring at room temperature. Avoid charging in your cold car, garage, or a room that is too hot.
If you tried all the previous steps and think that you need a replacement of your charger, please contact the support at support@circular.xyz or through the website's chat.
If your Circular Ring still don't charge after the previous steps, please read this article.
Updated on: 18/11/2023
Thank you!