What should I do if my ring does not charge with the Circular charger?
Circular 2
Here’s everything you need to know to ensure your Circular Ring 2 charges correctly and efficiently.
Use the USB-C cable provided with your charger.
Plug it into any compatible power source (laptop, power bank, wall adapter, etc.).
Make sure you're using a USB-C port and a reliable power source — we recommend a quality-brand adapter.
Position your ring on the charging dock as shown in the illustration on the case.
Once placed, press the button on the back of the charger to begin charging.
Ensure the sensors on the inner ring align with the contact area on the dock.
💡 The charger’s LED light gives you clear feedback:
🟢 Pulsing green = Charging in progress
🟢 Solid green = Fully charged
🔴 Pulsing red = Charging the ring, but the charger’s battery is low
To check the battery level of the charging case, hold the button for 2 seconds:
🔴 Red = Less than 30% battery
🟠 Orange = 30–70% battery
🟢 Green = 70–100% battery
If your ring doesn’t seem to charge or the LED doesn’t light up:
Rotate the Ring 180° (like a wheel) to ensure contact alignment with the charger as shown in the illustration.
Watch the LED for at least 10 seconds to confirm activity.
Try another power source or adapter. it is recommended that a premium brand AC adapter should be used. Some off-market adapters will prevent the ring from reaching a fully charged state. Charge your ring at room temperature. Avoid charging in your cold car, garage, or a room that is too hot.
Keep it at room temperature. Charging in environments that are too cold or hot may disrupt performance.
If you’ve tried the steps above and the ring still isn’t charging, your charger may need to be replaced.
📩 Contact our support team at support@circular.xyz or via the live chat on our website. We’re here to help!
Circular 1
To charge your Circular ring, place the magnetic contact pins from your Circular ring on the charger’s pins, plug the charger dongle into a USB-C port on your computer or an adaptor on any plug.
The LED of the charger should blink. Double check if the LED blinks for more than 10 seconds. Your ring is fully charged when the LED stops blinking.
WARNING It can happen that your charger's LED is blinking while the ring does not charge because of a wrong contact (only one of the two pins is in contact with the charger). It's best to log into the app and look at the top right battery indicator. The charging indicator in the app is the only truth.
Some pro tips for charging success:
Place the ring on the charger first, then plug in the USB port. Check that the ring is well positioned on the charger. If you do not see the LED come on, try lightly moving the ring into the charger.
Taking the ring off the charger and then putting it back. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try flipping the ring 180 degrees (like spinning a penny, not rotating like a wheel) so the opposite charging contact connects. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try cleaning the contact pins of your charger and your ring using warm water and soap on a soft cloth. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try a different power source or other adapter/charger. When charging a Circular device using a wall outlet, it is recommended that a premium brand AC adapter should be used. Some off-market adapters will prevent the ring from reaching a fully charged state. Charge your ring at room temperature. Avoid charging in your cold car, garage, or a room that is too hot.
If you tried all the previous steps and think that you need a replacement of your charger, please contact the support at support@circular.xyz or through the website's chat.
Here’s everything you need to know to ensure your Circular Ring 2 charges correctly and efficiently.
1️⃣ Plug in Your Charger
Use the USB-C cable provided with your charger.
Plug it into any compatible power source (laptop, power bank, wall adapter, etc.).
Make sure you're using a USB-C port and a reliable power source — we recommend a quality-brand adapter.
2️⃣ Place the Ring Correctly
Position your ring on the charging dock as shown in the illustration on the case.
Once placed, press the button on the back of the charger to begin charging.
Ensure the sensors on the inner ring align with the contact area on the dock.
3️⃣ Check the LED Indicator
💡 The charger’s LED light gives you clear feedback:
🟢 Pulsing green = Charging in progress
🟢 Solid green = Fully charged
🔴 Pulsing red = Charging the ring, but the charger’s battery is low
To check the battery level of the charging case, hold the button for 2 seconds:
🔴 Red = Less than 30% battery
🟠 Orange = 30–70% battery
🟢 Green = 70–100% battery
❗ Troubleshooting Charging Issues
If your ring doesn’t seem to charge or the LED doesn’t light up:
Rotate the Ring 180° (like a wheel) to ensure contact alignment with the charger as shown in the illustration.
Watch the LED for at least 10 seconds to confirm activity.
Try another power source or adapter. it is recommended that a premium brand AC adapter should be used. Some off-market adapters will prevent the ring from reaching a fully charged state. Charge your ring at room temperature. Avoid charging in your cold car, garage, or a room that is too hot.
Keep it at room temperature. Charging in environments that are too cold or hot may disrupt performance.
🚨 Still Not Working?
If you’ve tried the steps above and the ring still isn’t charging, your charger may need to be replaced.
📩 Contact our support team at support@circular.xyz or via the live chat on our website. We’re here to help!
Circular 1
To charge your Circular ring, place the magnetic contact pins from your Circular ring on the charger’s pins, plug the charger dongle into a USB-C port on your computer or an adaptor on any plug.
The LED of the charger should blink. Double check if the LED blinks for more than 10 seconds. Your ring is fully charged when the LED stops blinking.
WARNING It can happen that your charger's LED is blinking while the ring does not charge because of a wrong contact (only one of the two pins is in contact with the charger). It's best to log into the app and look at the top right battery indicator. The charging indicator in the app is the only truth.
Some pro tips for charging success:
Place the ring on the charger first, then plug in the USB port. Check that the ring is well positioned on the charger. If you do not see the LED come on, try lightly moving the ring into the charger.
Taking the ring off the charger and then putting it back. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try flipping the ring 180 degrees (like spinning a penny, not rotating like a wheel) so the opposite charging contact connects. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try cleaning the contact pins of your charger and your ring using warm water and soap on a soft cloth. Double check if the led blinks for more than 10 seconds.
If you still do not see the LED, try a different power source or other adapter/charger. When charging a Circular device using a wall outlet, it is recommended that a premium brand AC adapter should be used. Some off-market adapters will prevent the ring from reaching a fully charged state. Charge your ring at room temperature. Avoid charging in your cold car, garage, or a room that is too hot.
If you tried all the previous steps and think that you need a replacement of your charger, please contact the support at support@circular.xyz or through the website's chat.
Updated on: 07/04/2025
Thank you!