Q: Is Circular ring compatible / integrate / synch with other external app like Apple Health or Google Fit (HealthConnect)?

<p>The Circular Ring is compatible with Apple HealthKit &amp; Android HealthConnect (former Google Fit). At this moment, it is not possible to synchronize your Circular ring with any other 3rd party application. </p> <p>Strava and Samsung Health are platforms we are working on and will be available soon. It will be added through a future app update.</p>

Question 1

Is Circular ring compatible / integrate / synch with other external app like Apple Health or Google Fit (HealthConnect)?

Accepted Answer

The Circular Ring is compatible with Apple HealthKit & Android HealthConnect (former Google Fit). At this moment, it is not possible to synchronize your Circular ring with any other 3rd party application.

Strava and Samsung Health are platforms we are working on and will be available soon. It will be added through a future app update.

Question 2

Is the Circular Ring waterproof?

Accepted Answer

|| Circular 2

The Circular Ring 2 is fully waterproof with IP68 grade. The ring can be immersed in 50 meters of water for a maximum of 30 minutes. It is not recommended for use in salted water.

|| Circular Slim 1

The Circular Slim is waterproof and is IP68 grade. The ring can be immersed in 5 meters of water for a maximum of 30 minutes. It is not recommended for use in salted water.

|| Circular Pro 1

The Circular Pro ring is water resistant if you received it during and after April 2023.

It's suitable for light water exposure like rain, washing your hands or showering. Do not put the ring under water for prolonged time (bath, sea, hammam).

Question 3

How to wear your Circular Ring?

Accepted Answer

Please read the Circular sizing guide: https://www.circular.xyz/sizing

You can wear the Circular Ring on any finger. It is best to wear the Circular Ring on the fingers of your non-dominant hand. Eg: If you are right-handed, wear it on your left hand. The three middle fingers give the most accurate readings.

Finger size can vary through the day, your fingers may swell in the morning or evening.

The ring's logo should be positioned on the top side of your finger.
The sensor part of the ring should be towards the palmar side of your hand.

Question 4

How can I contact the Customer Service?

Accepted Answer

Email: support@circular.xyz Website's chat on the bottom left: https://www.circular.xyz/

You can chat live by pressing the button at the bottom right of each page. The average response time is 24 hours. You can also ask general questions to our digital assistant Kira.

Question 5

How to know my Circular Ring size?

Accepted Answer

Please read our sizing page

The Circular ring sizes fit the standard ring sizes. If you already know your ring size, Circular sizes will be the same. You can also go to any jeweler to ask for your US equivalent finger size.

If the size does not fit when you receive your ring, you'll have 14 days upon delivery to change it for free (except shipping) if your ring is unworn and intact.

|| For Generation 2

The ring comes in 9 different sizes from US 5 to US 13. We don't do half sizes. The sizing follows standard US ring sizes, so if you already know yours, Circular will match it exactly.

Here is an easy-to-use digital sizing tool to help you find the right fit with your smartphone.

Click here if you're on Mobile.

Scan this QR code with your Mobile if you're on a computer.

You will find 3 options:

AI-based Photo Sizing with a reference: Take a picture of your hand with a reference card.
Ring Comparison: Place a ring you already own on screen to match with Circular’s size guide.
Size Conversion Guide: Use our mm Guide for equivalency.

||| If you have issues with the AI photo sizing tool

Make sure to meet these requirements for the picture: ✔️ Good lighting
✔️ Plain background
✔️ Spread fingers
✔️ No rings
✔️ Follow th

Question 6

How long does the Circular ring battery last?

Accepted Answer

The ring has 2 different battery modes. Performance mode and Power mode.

Power mode offers the best battery longevity; heart metrics will have a lower frequency acquisition. Battery life will be up to 6/7 days.
Performance mode offers the best monitoring performance; heart metrics will have a high-frequency acquisition. Battery life will be reduced to 3/4 days depending on ring size.

The settings are editable in the “My Ring” menu and your quick access.

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