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Where can I buy Circular ring?
Circular rings can only be bought online (for now 😀). Head over to this link and shop Circular products! You can also click on the "shop" button at the top right of the website. If you do not see that button, we more than likely are not accepting sales at the moment because we are out of stock. In that case, you can sign up to the newsletter in order to be notified of when the products are available again!
When will I be charged for my order?
The full amount of the purchase will be deducted when you place your order. If you do not have enough funds, your purchase will be canceled.
Do you ship internationally?
The ring will be shipped worldwide, except for countries that have economic embargo restrictions. All shipments will be made from the European Union, so if you are in the European Union you will not have to pay any additional customs fees. If you are outside of the EU, it is your responsibility to find out what your local customs practices are, this is out of our control.
What is the return policy of Circular?
According to the article L.221-18 of the French Consumer Code (Code de la consommation), the Customer has the right to return a product for any reason within fourteen (14) calendar days. This period shall run as from the order delivery date (date as per postmark).To benefit from a return, you must contact our customer service department at email@example.com by indicating that you want to benefit from a return and by attaching your purchase invoice. Your order should be in the original packag
How can I contact the Customer Service?
Email: firstname.lastname@example.org When a member of our team is available, you can chat live by pressing the button at the bottom right of each page. The average response time is one hour.
I didn't receive an email to confirm my purchase
After each purchase, you will receive an email from "email@example.com". If you haven't received an email with the summary of what Circular items you just bought, here is what we recommend: Check your spam and your promotion folders. It is highly likely that for hotmail email addresses, your Circular order email has gone into your spams. If you are using gmail, it might be likely that the email is automatically detected as a "promotion". If after checking, you still don't find it, go to t
How can I pay for my purchases?
Using the following methods: A valid VISA, Maestro, VISA-Delta or MasterCard (e.g. credit card or debit card) With credit card using payment in three times with no fees With Crypto Currencies
I have lost my order number, how can I get it?
Please follow the following steps : Check for emails from 'firstname.lastname@example.org'. Check your spam and promotion folders. If you find your order confirmation email, please click on your personal order status page contained in the email. If you do not find neither the email or the link, please contact us by chat or at 'email@example.com' with your personal information so that we can retrieve your order information.
Is it safe to shop online at Circular?
Circular ensures high security of data on the website. All credit and debit card transactions are processed by Stripe, a secure online gateway that will be responsible for holding and handling information related to your payment details. Circular also offers payments in three times with no interest, a service provided by Klarna. At no time does Circular have access to your sensitive online banking details (such as PIN and TAN), which you enter into the encrypted payment form. You can check the
My personal information has changed after my purchase, how can I update it?
We can help you directly with changes related to: A change of address A change of email address Please send an email to firstname.lastname@example.org
How do you use my personal information?
My delivery is missing an item. What should I do?
In the unlikely event you are missing an item, please contact the Customer Service at email@example.com
Why was my credit card declined?
Unfortunately, we are not able to provide the specific reason for the credit card decline. If you are not sure why your credit card was declined, please check with the bank or company that issued your credit card for information.
How old do I have to be to place an order on Circular?
The legal age requirement for buying online is 18.
I didn't reveive your confirmation email when my order was placed.
It is possible that your provider (often outlook or hotmail) blocks emails from our domain. You should look for: Subject: Your Circular ring has shipped! From: Circular firstname.lastname@example.org If you don't see the email in your spam or promotion tab, then please contact us at email@example.com