• How can I contact the Customer Service?

  You can visit this page: https://www.circular.xyz/contact-us On this page, you can reach us in two ways: Via our contact form Through the chat widget: Click the button at the bottom right corner of the page. Please note that you can ask general questions directly to our AI assistant, Kira. If your inquiry requires a human response, it won’t be immediate — the average response time is indicated in the first automated message.Featured

• Do you ship internationally? Where do you ship from?

  The ring will be shipped worldwide, except for countries having economic embargo restrictions. All shipments are dispatched from Hong Kong with customs duties prepaid whenever possible. However, for certain countries where we’re unable to prepay customs duties, it is the customer’s responsibility to check local import and customs regulations, as this is beyond our control. Please note that for those countries, taxes were not included in the ring’s purchase price.Featured

• How to confirm / validate my Circular ring size?

  I have ordered a Circular ring with a sizing kit. After placing an order, you will receive an order confirmation email. In this email, you'll find a link to your "Order status page". You can also connect to this Order status page on this link: https://account.circular.xyz/. On your Order Status page, you’ll find a “Change Variant” button below your Ring in the product summary.Featured

• What is the Sizing Kit?

  You can order a Sizing Kit either together with your ring or separately to find your perfect fit. The kit includes all available ring sizes made of lightweight plastic. We recommend wearing the sizing ring for 24 hours to determine your ideal fit — a well-fitted ring ensures maximum data accuracy, comfort, and overall experience. Read our tips (https://circular.crisp.help/en/article/how-tFeatured

• What is the return policy of Circular?

  The Customer has the right to return a product for any reason within fourteen (14) calendar days of delivery (as indicated by the shipping tracking number). To be eligible for a return, the product must be in its original condition, unused, and undamaged. To initiate a return, please contact our customer service team at https://www.circular.xyz/contact-usSome readers

• How can I track my order?

  When your order was shipped, you should have received an email with a tracking link and a tracking number. Provide yourself with your postal code and tracking number, and click here if you want to track your order now. If it does not work, you can also try this.Some readers

• Can I exchange my Circular Ring for another size?

  You can exchange your ring for another size before your ring has been shipped. You can do that on your order status page, found on your email confirmation or accessible at https://account.circular.xyz/authentication/login If you have already received your ring, we can exchange it for free within 14 days. But you'll have to pay for the return shipping cost and the new shipping cost. Please contact the support at https://www.circular.xyz/contact-us with your order ID and the new size. YSome readers

• When will I be charged for my order?

  The full amount of the purchase will be deducted when you place your order. If you do not have enough funds, your purchase will be canceled.Few readers

• I didn't receive a confirmation email to confirm my purchase when my order was placed.

  After each purchase, you will receive an email from: Circular <support@circular.xyz> Your provider (often Outlook or Hotmail) may block emails from our domain. You should look for: If you haven't received an email with the summary of what Circular items you just bought, here is what we recommend: Check your spam and your promotion folders. It is highly likely that for Hotmail email addresses, your Circular order email has gone into your spam. If you are usinFew readers

• Where can I buy Circular ring?

  Circular rings can mostly be bought online (for now 😀): https://shop.circular.xyz/products/circular-ring-2 You can also click the "shop" button at the top right of our website. If you don’t see the purchase button, it means that sales are temporarily closed because we’re currently out of stock. In that case, you can sign up for our newsletter to be notified as soon as the products become available again!Few readers

• Some items are missing from my package. What can I do?

  It’s possible that some orders were incompletely assembled by our logistics team. If this happened, we sincerely apologize for the inconvenience. If you’re missing a charger or any other item, please contact our support team at https://www.circular.xyz/contact-us and include a photo of your package so we can assist you quickly.Few readers

• How can I pay for my purchases?

  Using the following methods: A valid VISA, Maestro, VISA-Delta, or MasterCard (e.g., credit card or debit card) With credit card payment in three installments with no fees HSA/FSA cardsFew readers

• What does the warranty exclude?

  Please read the full warranty and returns policy: https://www.circular.xyz/warranty-and-returnsFew readers

• Is it safe to shop online at Circular?

  Circular ensures high security of data on the website. All credit and debit card transactions are processed by Stripe, Shopify Payment, PayPal, or any other 3rd party secure online gateway that will be responsible for holding and handling information related to your payment details.Few readers

• Can I change my order once it has been placed?

  As long as your order has not been shipped, you can edit your shipping address and size independently on your order status page. If you need to edit other types of information, you must contact the support team at https://www.circular.xyz/contact-us. If your order was dispatched between the time you contacted us and the time we responded, we unfortunately cannot be held responsible and no refund will be issued.Few readers

• I have lost my order number, how can I get it?

  Please follow the following steps : Check for emails from 'support@circular.xyz' (Check your spam and promotion folders). If you can find your order confirmation email, please click on your personal order status page contained in the email. Or you can try logging in with your email here: https://account.circular.xyz/. If you do not find either the email or the link, please contact us at https://www.circular.xyz/contact-us with your personal information so that we can retrieve your order inFew readers

• Why was my credit / debit card declined?

  Unfortunately, we are not able to provide the specific reason for the credit / debit card decline. A credit or debit card can be declined for several reasons, including insufficient funds, expired card, incorrect billing details, location IP where you are trying the transaction, transaction amount limits, or bank security measures that block unfamiliar purchases. If you are not sure why your credit card was declined, please check with the bank or company that issued your credit card for inforFew readers

• How do you use my personal information?

  Circular knows that privacy is important to you. Circular’s Privacy Policy describes our collection, use, disclosure, storage, and protection of your information.Few readers

• How old do I have to be to place an order on Circular?

  The legal age requirement for using the Circular Ring is 18.Few readers

• Can I insure / protect my parcel during shipping?

  What is Route Package Protection? Route is an optional package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance so that you’re supported, no matter what. In addition to that, every time you add Package Protection to your order, Route donates to support an agrFew readers

• Will your receive an order confirmation?

  After your purchase, you will receive an automatically generated email with your order confirmation and your order status page to follow your order. In the unlikely event you have not received the email, please check this article.Few readers

• What is FSA / HSA Reimbursement?

  Take full advantage of your pre-tax dollars to support your health journey with Circular. Circular Ring is now covered and reimbursable via Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). You can also use your FSA or HSA card to pay for your eligible online order. Good news: Circular has partnered with Flex, so you can purchase your Circular Ring using available FSA or HSA funds. If you want to reimburse your Circular Ring purchase with FSA or HSA funds, you should alwaFew readers

• I ordered a new ring, what should I do with my old ring?

  Giveaway / resell You can give your ring to a loved one or resell it. Recycle Drop your Circular ring at a local recycling centreFew readers

• What is the Extra Insurrance Guarantee?

  The Extra Insurance Guarantee is a $20/year subscription that provides enhanced protection and priority service for your Circular Ring 2. It's a simple, affordable way to extend peace of mind beyond the standard warranty. ✅ What’s Covered? As long as the subscription is active, the Extra Guarantee covers: Accidental damage Non-functional issues caused by manufacturing defects Priority handling and faster replacement shipping, ensuring minimal downtime.Few readers

• Why is there a price difference for different colors?

  The price difference between Circular Ring 2 color options comes down to the manufacturing process, specifically, the PVD (Physical Vapor Deposition) coating used to achieve premium finishes like silver, gold and rose gold. PVD is a high-precision, advanced coating process that enhances the ring’s durability and color. However, the cycle times for PVD can vary greatly—from 1 to 30 hours—depending on the coating thickness, density, and color uniformity required for each finish.Few readers

• What are the shipping time?

  To support the release of the Circular Ring 2, we’ve opened new distribution warehouses in Hong Kong that now serve all continents. This upgrade helps us process and deliver orders faster while ensuring the highest standards in logistics. We ship with DHL Duty Paid, which means: Your taxes and duties are prepaid Your package will pass customs smoothly, with no hidden fees or delays. For some countries, it's not possible to pay the duties in advance. For those countriFew readers