• How can I contact the Customer Service?

  Email: support@circular.xyz Website's chat on the bottom left: https://www.circular.xyz/ You can chat live by pressing the button at the bottom right of each page. The average response time is 24 hours. You can also ask general questions to our digital assistant Kira.Featured

• Do you ship internationally? Where do you ship from?

  The ring will be shipped worldwide, except for countries having economic embargo restrictions. All shipments will be made from Asia. It is your responsibility to find out what your local customs practices are, this is out of our control.Featured

• What is the Sizing Kit?

  You can buy a sizing kit with your ring or without a ring to find the perfect size fit. The Sizing Kit contains all available ring sizes made in plastic. We recommend wearing the sizing ring for 24 hours to determine your fitting size, since a properly fitting ring will result in the highest possible data accuracy, comfort, and overall experience.Featured

• How to confirm / validate my Circular ring size?

  I have ordered a Circular ring with sizing kit. After ordering, you've received an order confirmation email. In this email you'll find a link to your order status page. On this order status page you'll be able to click on the "Select size" button under your Ring in the product summary. This button can take time to appear (up to 20 sec). When pressed, a dropdown will appear so that you can pick your desired size. Don't forget to click on the "Confirm size(s)" button.Featured

• What is the return policy of Circular?

  The Customer has the right to return a product for any reason within fourteen (14) calendar days. The Product must be in its original condition upon receipt and not used. This period shall run as from the order delivery date (date as per postmark). To benefit from a return, you must contact our customer service department at support@circular.xyz by indicating that you want to benefit from a return, you must attach a picture showing the perfect condition of the ring in all angles, and attach yourSome readers

• How can I track my order?

  When your order was shipped, you should have received an email with a tracking link and a tracking number. Provide yourself with your postal code and tracking number and click here if you want to track your order now. If it does not work, you can also try this.Some readers

• When will I be charged for my order?

  The full amount of the purchase will be deducted when you place your order. If you do not have enough funds, your purchase will be canceled.Some readers

• Where can I buy Circular ring?

  Circular rings can mostly be bought online (for now 😀). You can also click the "shop" button at the top right of our website. If you do not see that button, we are not accepting sales at the moment because we are out of stock. In that case, you can sign up to the newsletter in order to be notified when the products are available again!Some readers

• I didn't receive a confirmation email to confirm my purchase when my order was placed.

  After each purchase, you will receive an email from "noreply@circular.xyz". Your provider (often outlook or Hotmail) may block emails from our domain. You should look for: From: Circular contact@circular.xyz If you haven't received an email with the summary of what Circular items you just bought, here is what we recommend: Check your spam and your promotion folders. It is highly likely that for Hotmail email addresses, your Circular order email has gone into your spam. If you are usFew readers

• Can I exchange my Circular Ring for another size?

  You can exchange your ring for another size until your ring has been shipped. If you already received your ring, we can exchange it for free within 14 days. But you'll have to pay for the return shipping cost and the new shipping cost. Please contact the support at support@circular.xyz or through the website's chat with your order ID and the new size. You must attach a picture showing the perfect condition of the ring in all angles.Few readers

• How can I pay for my purchases?

  Using the following methods: A valid VISA, Maestro, VISA-Delta or MasterCard (e.g. credit card or debit card) With credit card using payment in three times with no fees With Crypto CurrenciesFew readers

• My personal information has changed after my purchase and before my shipping, how can I update it?

  If your order is not already shipped, we can help you directly with changes related to: A change of address A change of email address A change of sizing Please send an email to support@circular.xyz or through the website's chat.Few readers

• Is it safe to shop online at Circular?

  Circular ensures high security of data on the website. All credit and debit card transactions are processed by Stripe, Shopify Payment or Paypal, a secure online gateway that will be responsible for holding and handling information related to your payment details.Few readers

• I have lost my order number, how can I get it?

  Please follow the following steps : Check for emails from 'noreply@circular.xyz'. Check your spam and promotion folders. If you find your order confirmation email, please click on your personal order status page contained in the email. If you do not find neither the email or the link, please contact us through the website's chat or at 'support@circular.xyz' with your personal information so that we can retrieve your order information.Few readers

• Some items are missing from my package. What can I do?

  It is possible that the logisticians miss the assembly of some orders. If this is the case, we apologize. If you are missing a charger or an item, please contact the support team at support@circular.xyz or the website's chat with a picture of your package.Few readers

• Can I change my order once it has been placed?

  Until your order has not been shipped, you can edit your Circular Ring color if that's the same price, your shipping address or any other information by contacting the support team at support@circular.xyz or the website's chat.Few readers

• How do you use my personal information?

  Circular knows that privacy is important to you. Circular’s Privacy Policy describes our collection, use, disclosure, storage, and protection of your information.Few readers

• Why was my credit / debit card declined?

  Unfortunately, we are not able to provide the specific reason for the credit / debit card decline. A credit or debit card can be declined for several reasons, including insufficient funds, expired card, incorrect billing details, location IP where you are trying the transaction, transaction amount limits, or bank security measures that block unfamiliar purchases. If you are not sure why your credit card was declined, please check with the bank or company that issued your credit card for inforFew readers

• How old do I have to be to place an order on Circular?

  The legal age requirement for buying online is 18.Few readers

• How do I know if you have received my order?

  After your purchase, you will receive an automatically generated email for your order confirmation. In the unlikely event you have not received the email, please check this article.Few readers

• I ordered a new ring, what should I do with my old ring?

  Giveaway / resell You can give your ring to a loved one or resell it. Recycle Drop your Circular ring at a local recycling centreFew readers

• Can I insure / protect my parcel during shipping?

  What is Route Package Protection? Route is an optional package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance so that you’re supported, no matter what. In addition to that, every time you add Package Protection to your order, Route donates to support an agrFew readers

• What is FSA / HSA Reimbursement?

  Take full advantage of your pre-tax dollars to support your health journey with Circular. Circular Ring is now covered and reimbursable via Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). You can also use your FSA or HSA card to pay for your eligible online order. Good news: Circular has partnered with Flex, so you can purchase your Circular Ring using available FSA or HSA funds. If you want to reimburse your Circular Ring purchase with FSA or HSA funds, you should alwaFew readers

• Why is there a price difference for different colors?

  The price difference between Circular Ring 2 color options comes down to the manufacturing process, specifically, the PVD (Physical Vapor Deposition) coating used to achieve premium finishes like silver, gold and rose gold. PVD is a high-precision, advanced coating process that enhances the ring’s durability and color. However, the cycle times for PVD can vary greatly—from 1 to 30 hours—depending on the coating thickness, density, and color uniformity required for each finish.Few readers